BJ's Restaurant & Brewhouse

Reviews about BJ's Restaurant & Brewhouse

• 1 / 5

  By Jeff Gammon
  Bad, bad, bad. We arrived at 5 pm and were told wait time was 90 minutes. Not a problem. We were prepared for that. At 6:50 pm, we were still not seated and asked for something for the three children, ages 5, 3 and 2, to nibble on. The hostess said she was more than willing to oblige that request. At 7:15 pm, my sister in law went over to Culver's and brought back some snack bites for the children. During our wait, I got to witness one particular hostess walk into the kitchen, stuff her face full of food and walk back out and return to the hostess stand while she was still chewing her food. Isn't this against health regulations???
  
  After getting seated at about 7:20 pm., I was informed by our waiter that they ran out of the ingredients to make my hamburger. So, I ordered a different hamburger., which they were able to make.
  
  Our waiter did not return to our table very often which lead to my getting up and finding someone that would refill our drinks. This is sad!
  
  I noticed the manager was constantly visiting a certain table that was having a birthday celebration but would not go to any other table. I had planned to discuss these issues with him but he would not walk past that one particular table.
  
  At the end of our 4 hour venture at this establishment, I received and paid my check. I didn't complain about the high prices, long wait, unsanitary observances, being lied to by the staff or the lack of availability to the waiter. It was not his fault. Instead, I left him a smaller tip and on my ticket I wrote a noted to him explaining my reasoning for my actions: "This tip is a reflection of the poor management of this facility, not your service."
  
  I walked up to the manager who was at the Hostess stand and I asked him if he was indeed the manager and he said "Yes". I instructed him that I wanted him to personally deliver my ticket to our waiter and explain it to him.
  
  We received a phone call from my sister in law whom stated that the manager apologized and gave her 21 discount coupons to make it up to us. Seriously????? I will go out of my way to NOT spend money at this facility anymore. Instead, I will take those 21 food coupons and distribute them to homeless and needy people throughout the community.
  
  I will NOT be back.
  November 23, 2016
• 1 / 5

  By Amber Baughman
  My family and I love BJ's, but this franchise is a disappointment! The hostess was extremely rude and acted like she was being bothered when we requested a booth (when it wasn't even busy). Our waiter was also very unfriendly, and was awful at refilling drinks or checking on us. We never even saw a manager to mention the bad service. Although the food was great, I'll be shocked if this location makes it with the awful service.
  November 06, 2016
• 5 / 5

  By David Risner Sr
  Our server, Michael, was AWESOME! ! The management was also on the floor, checking on the guests, very nice. Food and BEER absolutely amazing, a must place to experience! ! And not just because I love good beer.
  October 27, 2016